Refund Policy

At Tech Celerity Global Solutions Pvt. Ltd. ("Company," "we," "us," or "our"), we provide professional IT services including website design & development, mobile application development, e-commerce solutions, CMS development, and proprietary software products. We maintain full transparency with our clients regarding payment terms before any engagement begins.

Please read this policy carefully before making any payment.

1. No Refund Policy

All payments made to Tech Celerity Global Solutions Pvt. Ltd. are strictly non-refundable. This applies to, but is not limited to:

• Advance payments and deposits
• Milestone-based payments
• Full project payments
• Monthly retainer or maintenance fees
• Software product and CRM license fees
• Hosting, domain, SSL, or any third-party service fees procured on behalf of the client

Once a payment is made, it is considered final and binding. No refund, partial refund, or credit will be issued under any circumstance — including but not limited to:

• Change of mind or business direction by the client
• Dissatisfaction with the delivered work that aligns with the agreed-upon scope
• Delays caused by the client (e.g., non-responsiveness, delayed feedback, incomplete requirements)
• Project abandonment by the client
• Failure to utilize delivered services or software

2. Nature of Our Services

Our services are custom, effort-based, and intellectual in nature. Upon receipt of payment, we immediately allocate dedicated team resources, infrastructure, and time toward your project. This investment of resources cannot be reversed or recovered, which is why all payments are non-refundable.

Clients are encouraged to:

• Thoroughly review project proposals, scope documents, and quotations before making any payment
• Seek clarifications before signing off on any agreement
• Ensure internal stakeholder alignment before initiating an engagement

3. Duplicate or Erroneous Payments

The only exception where a refund may be considered is in the case of a verifiable duplicate payment (i.e., the same invoice paid twice). In such cases, the client must notify us in writing within 7 calendar days with supporting transaction proof. Upon verification, the duplicate amount will be refunded within 10–14 business days via the original payment method.

4. Disputes & Chargebacks

We strongly discourage unauthorized chargebacks or payment disputes raised directly with banks or payment providers without first contacting us. If you have a concern regarding a payment, please reach out to us at [email protected], and we will address it promptly.

Unauthorized chargebacks may result in immediate suspension of services, legal action, and recovery of associated costs.

5. Governing Law

This policy is governed by the laws of India and is subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat.

6. Amendments

We reserve the right to update this policy at any time. Continued use of our services after changes are posted constitutes your acceptance of the updated terms.

7. Contact Us